This policy explains what personal data [To be completed : Company name] collects on this website, why, how long it is kept and how to exercise your rights, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.
01Data controller
[To be completed : Company name], [To be completed : Registered office], is the controller of the processing described here. For any question about your data, write to contact@renotech.fr.
02Data collected
We only collect the data you send us through the quote request form or by email:
- your identity: first and last name;
- your contact details: email address and, if you provide it, phone number;
- your vehicle: make, model and year;
- the description of the instrument or the problem, and any photographs you attach.
Fields marked with an asterisk are required to handle your request; the others are optional. Please do not send us information unrelated to your request, in particular sensitive data.
When you browse the website, the host also records technical data — IP address, date and time, page requested, browser — in connection logs needed to keep the service secure.
03Purposes and legal bases
- answering your request and preparing a quote — pre-contractual steps taken at your request (GDPR article 6.1.b);
- following up the restoration and the customer relationship if you entrust us with an instrument — performance of the contract (article 6.1.b);
- meeting our accounting and tax obligations — legal obligation (article 6.1.c);
- keeping the website secure and preventing abuse — legitimate interest (article 6.1.f).
Your data is never sold, never used for marketing without your consent and never subject to automated decision-making.
04Retention periods
- quote request not followed up: 3 years from our last exchange;
- customers: for the duration of the business relationship, then 5 years; accounting records are kept for 10 years;
- attached photographs: as long as needed to handle the request and, if you entrust us with the instrument, for the restoration and its warranty;
- connection logs: 12 months at most.
05Recipients
Your data is intended for the [To be completed : Company name] team. It is shared only with the technical providers that enable us to process it, who are bound by confidentiality and act solely on our instructions:
- the website host: [To be completed : Hosting provider];
- the service that delivers the form messages: IONOS SE, Elgendorfer Str. 57, 56410 Montabaur.
It may also be disclosed to an authority that requests it within the framework provided by law.
06Fonts and transfers outside the European Union
The website loads some of its fonts from the Adobe Fonts service (Adobe Inc., United States). To deliver them, this service receives your device’s IP address and technical information about your browser; according to Adobe, it sets no cookies and is not used to track your browsing. Adobe participates in the EU–US Data Privacy Framework, which governs this transfer (European Commission adequacy decision of 10 July 2023).
Should the chosen host or email service process data outside the European Union, that transfer is governed by an adequacy decision or by the European Commission’s standard contractual clauses.
08Your rights
You have the right to access, rectify, erase and port your data, to restrict its processing and to object to processing based on our legitimate interest. You may also set instructions regarding your data after your death.
To exercise these rights, write to contact@renotech.fr stating your request; if there is reasonable doubt about your identity, we may ask for proof. We reply within one month.
If you believe your rights are not being respected, you may lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr), or with the authority of your country of residence.
09Security
The website is served over HTTPS only. Access to your data is limited to the people who need it to handle your request, and our providers are chosen for the security guarantees they offer.
10Changes
This policy may change, in particular when new features are introduced. The date of its last update is shown at the top of this page.